Privacy Policy

Last updated: 2026

1. Introduction

Aquarius Adventures (also operating as Aquarius Kayaking), “we”, “us” or “our”, provides guided kayaking and backwater experiences in Kadamakkudy, Kochi, Kerala. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have.

By using our website, contacting us or booking an experience, you agree to the practices described here. If you do not agree, please do not use the website.

This policy is intended to comply with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable.

2. Who We Are

Business Name: Aquarius Adventures
Address: 3772+3V, Puthussery Pokkali Padam, Chariyam Thuruthu, Ernakulam, Kochi, Kerala
Email: info@aquariusadventures.com
Phone / WhatsApp: +91 9037717102

3. Information We Collect

Information you give us directly

Name, phone number, email address, and preferred date and time when you submit a booking or enquiry form, call us, or message us on WhatsApp.
Number of participants, ages of participants (including children), and any details you choose to share about swimming ability or special requirements.
Health or safety information you voluntarily provide so that we can run the activity safely (for example, a medical condition that may affect participation).
Payment-related details such as transaction reference, if you pay online or by UPI (confirm payment method; card and bank details are processed by the payment provider and are not stored by us).
Reviews, feedback, and any message you send us.

Information collected automatically

Device and browser type, IP address, pages visited, time spent, referring website, and approximate location.
Cookies and similar technologies (see Section 7).

Photographs and videos

We offer complimentary candid photography during our tours. If you take part, you may appear in photographs or videos. See Section 6 for how these are used.

Information from third parties

Reviews posted about us on Google, which are displayed on our website through a reviews widget.
Enquiries and messages sent through WhatsApp, Instagram, Facebook, or YouTube.

We do not knowingly collect personal data from children without the consent of a parent or guardian. Bookings for minors must be made by a parent or legal guardian.

4. How We Use Your Information

We use your information to:

Respond to enquiries and confirm, manage, reschedule, or cancel bookings.
Deliver the kayaking experience safely, including safety briefings and emergency contact if needed.
Send booking reminders, weather or schedule updates, and service-related messages by call, SMS, WhatsApp, or email.
Improve our website, tours, and customer service, and understand how visitors use the site.
Share photographs and videos with you and, where you have agreed, use them for promotion.
Send offers or updates about our experiences, where you have agreed to receive them (you can opt out at any time).
Prevent fraud, enforce our terms, and comply with legal obligations.

5. Legal Basis and Consent

We process your personal data when you give us your consent (for example, by submitting a form or contacting us), when it is necessary to provide the service you booked, or when required or permitted by law. You may withdraw your consent at any time by contacting us at info@aquariusadventures.com. Withdrawing consent does not affect processing done before withdrawal, and may mean we cannot provide certain services.

6. Photography and Media

Photographs and videos taken during tours are shared with you as part of the experience.
We may use them on our website, social media pages (Instagram, Facebook, YouTube), Google Business Profile, and marketing material only where you have not objected.
If you do not wish to be photographed or featured, tell your guide before the tour begins or write to us afterwards at info@aquariusadventures.com, and we will stop using the material and remove it from our channels within a reasonable time.
We will not use photographs of children for promotion without the consent of a parent or guardian.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to make the site work, remember preferences, measure traffic and improve performance. These may include analytics tools such as Google Analytics and advertising or social media pixels.

You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the website function.

8. Sharing of Information

We do not sell your personal data. We may share it only with:

Our guides and staff, to the extent needed to manage your booking.
Service providers who help us operate, including website hosting and maintenance, analytics, communication tools, and payment processors.
Our website developer and maintenance partner, UFS Technologies Pvt. Ltd., where access to site data is needed for support.
Authorities, courts, or regulators where required by law or to protect rights, safety, and property.
A successor business in the event of a sale, merger, or restructuring, subject to this policy.

Third-party platforms we link to or use, including Google, WhatsApp, Facebook, Instagram and YouTube, have their own privacy policies, and we are not responsible for their practices.

9. Data Retention

We keep personal data only as long as needed for the purposes described above, to meet legal, accounting or safety-record requirements, and to resolve disputes. Enquiry and booking records are generally kept for [retention period, e.g. up to 3 years] and then deleted or anonymised.

10. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may:

Ask for access to the personal data we hold about you.
Ask us to correct or update inaccurate or incomplete data.
Ask us to erase your data, where it is no longer needed.
Withdraw consent or opt out of marketing messages.
Nominate another person to exercise your rights in case of death or incapacity.
Make a complaint about how your data is handled.

To exercise any of these rights, email info@aquariusadventures.com. We may need to verify your identity before acting on a request.

12. Grievance Officer

If you have a concern or complaint about your personal data, please contact:

Email: info@aquariusadventures.com
Phone: +91 9037717102
Address: 3772+3V, Puthussery Pokkali Padam, Chariyam Thuruthu, Ernakulam, Kochi, Kerala

We aim to acknowledge complaints promptly and resolve them within a reasonable period, not exceeding the time prescribed by law.

13. Third-Party Links

Our website may contain links to other websites, maps and social media pages. We do not control and are not responsible for their content or privacy practices. Please read their policies before sharing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website after changes means you accept the revised policy.

15. Contact Us

For any questions about this Privacy Policy, contact us at info@aquariusadventures.com or +91 9037717102.